At Sultry Curve, we want your experience to be as seamless as our finest lingerie. From the moment your order leaves our hands to the rare occasion you might need to make a return, we’re committed to providing service as exquisite as our designs.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods

We offer two elegant shipping options to suit your needs:

1. Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipping
  • Includes tracking and insurance

2. Free Shipping

  • Available for orders over $50
  • Carrier: EMS
  • Delivery time: 15-25 business days after shipping

Please note: We currently ship worldwide except to certain Asian countries and remote regions. Delivery times may vary depending on customs processing in your country.

Our Return Promise

Like the perfect fit of our premium lingerie, we’ve designed our returns process to be comfortable and hassle-free. If your purchase doesn’t meet your expectations, we’re here to make it right.

Return Policy Details

  • 15-Day Window: Returns accepted within 15 days of delivery
  • Original Condition: Items must be unworn, unwashed, with all tags attached
  • Original Packaging: Please return in the original Sultry Curve packaging

Non-Returnable Items

To maintain our high hygiene standards, we cannot accept returns on the following intimate items (unless defective upon arrival):

  • All Bralettes & Bras (Padded, Non Padded, and Non Wired styles)
  • Brazilian Knickers & High Leg Briefs
  • Hosiery

These items are considered final sale.

How to Initiate a Return or Exchange

Our step-by-step process is as smooth as our Beachwear fabrics:

Step 1: Contact Our Customer Care

Email us at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Dear Sultry Curve Team,

I would like to return/exchange the following item(s) from my order #[Your Order Number]:

– [Product Name] in size [Size]

Reason: [Fit Issue/Change of Mind/etc.]

Please advise next steps.

Best regards,

[Your Full Name]

Step 2: Receive Instructions

Within 24 business hours, we’ll email you:

  • Return authorization number
  • Prepaid return label (for US customers)
  • International return address (for non-US customers)

Step 3: Ship Your Return

Package your items securely and:

  • US Customers: Use provided FedEx label
  • International Customers: Ship via tracked mail to:
Sultry Curve Returns
415 Lullwater Dr
Panama City Beach, FL 32413
USA

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds processed within 5 business days
  • Method: Original payment method (credit card/PayPal)
  • Deductions: Original shipping fees are non-refundable

Exchange Policy

Want to swap for a different size or style? We’ll guide you through:

  • Size exchanges subject to availability
  • Price differences will be charged/refunded
  • Expedited shipping available for faster delivery

Special Note for Beachwear

Our Beach Dresses and Beach Coverups may be returned, but please ensure they show no signs of wear or exposure to sand/saltwater.

Need Assistance?

Contact our intimate apparel specialists at [email protected]. We’re here to ensure your Sultry Curve experience is as flawless as our stitching.

Because true luxury isn’t just about what you wear—it’s about the confidence that comes from knowing you’re fully supported.